Additional Info

Shipping & Returns/Exchanges

No Returns or Exchanges

• All sales are final.  

• For product safety reasons we cannot accept returns or exchanges.  

• I encourage you to try sample sizes of our collection or to start with smaller sizes before committing to a larger size of your product of choice.  

• Please contact me at connect@soulsistarmystique.com, if you have any problems with your order.  

• For products purchased at a retailer, please refer to the retailer’s return policy.  

• Unopened domestic packages marked 'Return To Sender' will be refunded, with the cost of shipping deducted. 

• International packages refused at customs will not be refunded. 

• Thank you for understanding. 

Customs and Import Taxes

Buyers are responsible for any customs and import taxes that may apply. I am not responsible for delays due to customs.

Shipping Processing Time

The timeframe I need to prepare an order for shipping varies. As a current one-woman team, I aim to ship all items within 10 business days. Ultimately, my goal is to ship sooner than that.  I am grateful for your understanding and patience as Soul SiSTAR Mystique/AROMACHAURA grows and expands. Tracking information will be sent as soon as your order is ready. 

Shipping Costs

During the checkout process, we list your shipping options and costs, which depend on your location and order contents. We ship your order within 10 business days from receipt.

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Ingredients

Soul SiSTAR Mystique/AROMACHAURA perfumes are NOT for consumption. Our products are cruelty-free: we do not test our products on animals. We make our products without phthalates, parabens, glycols, or petrochemicals.  All perfumes by Soul SiSTAR Mystique/AROMACHAURA use organic fractionated coconut oil and MAY contain Vitamin E, Dipropylene Glycol (DPG), along with a combination of essential oils, fragrance oils, nature-derived ingredients, natural isolates, absolutes, aroma molecules and extracts. Soul SiSTAR Mystique/AROMACHAURA strives to use aroma materials and products from suppliers that aim to minimize/eliminate the addition of parabens & phthalates. In addition, your perfume may contain natural plant materials (sage, flower petals, herbs) and gem/precious stones.  Please send an email to connect@soulsistarmystique.com  if you have any questions about an ingredient.

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Safety

The user is solely responsible for the safe use of our products. We assume no responsibility or liability for any claims arising out of the use or misuse of our products. Please keep our products out of the reach of children. If you are pregnant or nursing, have heart disease, epilepsy, high blood pressure, diabetes, or any other medical condition that can be affected by essential oils or fragrances, please seek the advice of a health professional before using our products. We recommend testing our perfumes on a small area of skin to check for any possible allergic reactions. Apply a small amount to the skin on your inner arm. If redness, burning, itching or irritation occurs, stop using the product immediately and wash with soap and water to clean the affected area.

Private Label

I offer Soul SiSTAR Mystique/AROMACHAURA private label services for businesses and brands. Please send an email to connect@soulsistarmystique.com for further discussion.

Wholesale Availability

Please send an email to connect@soulsistarmystique.com to sell Aromachaura products wholesale.

Operations

The products sold here are created by Soul SiSTAR Mystique/AROMACHAURA, founded by L’lia ‘Tizzle’ Thomas. We sell our products on our website and do not have a retail store. Soul SiSTAR Mystique/AROMACHAURA is sold in stores, farmer’s markets and shipped directly to your home or business. We are not a bulk supplier of essential oils, absolutes or isolates, and do not provide MSDS or COA documents. Contact L’lia at connect@soulsistarmystique.com. 

Limitation of Liability

Soul SiSTAR Mystique/AROMACHAURA shall not be liable for any special or consequential damages that result from the use of this website or the use or misuse of our products, even if Soul SiSTAR Mystique/AROMACHAURA has been advised of the possibility of such damages. You agree to indemnify, defend, and hold harmless Soul SiSTAR Mystique/AROMACHAURA, from and against all losses, expenses, damages and costs, including attorneys' fees.  See “Terms of Conditions” for more information. 

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Packaging

Soul SiSTAR Mystique/AROMACHAURA is conscious of the environment and we reuse clean shipping boxes when possible as well as packing materials received from our suppliers.  We do our best to use packaging that is recyclable and/or compostable.  We request that you reuse or recycle any of the packaging sent to you. We're all in this together and appreciate your help!

Privacy Policy

Your privacy is critical to Soul SiSTAR Mystique/AROMACHAURA! We do not sell, trade, or otherwise share your personal information, such as name, email address, physical address, phone numbers, buying history, etc. Your information stays here. You do not have to worry about receiving unsolicited email from other companies or individuals as a result of shopping, except for tracking information thru FedEx, USPS, or UPS.  Soul SiSTAR Mystique/AROMACHAURA is fully committed to maintaining customer privacy and will therefore only use your information to fulfill orders and inform you of special events and promotions. Our sole purpose is to provide our customers with what they need, without any of the hassle or worries that come along with sharing information. When you shop with us you can have complete confidence that your information will not be shared, because after all we are people just like you.

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Disclaimer

Information you receive from any and all services, communication or consultations with L'lia *Tizzle* Thomas are for personal, educational or entertainment purposes only and are not intended to, nor should they ever, take the place of any medical, legal, financial, traditional psychological, or other professional advice. L'lia will not accept responsibility for any decisions made or actions taken by anyone based upon services, consultations or communications received. The choices you make and the actions you take are solely your responsibility.

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Copyright

All pictures, content, and descriptions on our website are copyrighted.